CUSTOMER CARE SERVICE PLEDGE

Greenburgh Housing Authority commissioners and employees are dedicated to providing you excellent service. We thank you for being our clients. Our goal is to completely satisfy your housing needs.

WE WILL:

  • Keep timely appointments
  • Clearly explain policy, procedure, and the housing process to you
  • Address any concerns you may have
  • Always be friendly, courteous, and professional
  • Always provide you with hassle free service
  • Respond to all emergencies within 24 hours
  • Acknowledge all letters within 3 working days
  • Reply to all letters in detail within 10 working days
  • Return all telephone calls in a prompt manor
  • Provide you with complete detailed information
  • Assist you in all your housing and related needs

WE WILL NOT BE COMPLETELY SATISFIED, UNTIL YOU ARE COMPLETELY SATISFIED.

If for any reason you are not satisfied, please contact our Executive Director at (914) 946-2110, ext. 103. In the event that we fail to meet any of the above and you have substantial evidence to the effect, you will be compensated accordingly.

WE ARE HERE TO PROVIDE YOU WITH FIRST CLASS SERVICE.

"Customer Care Is Our Top Priority"